REI Store Experiences
Collaboration alongside REI on a concept store that re-imagines retail as a launchpad to outdoor adventure. This was achieved by placing rentals, guided experiences, and expert consultation at the center of the customer journey. A flexible kit-of-parts approach centered on moments that matter to the consumer, creating adaptable engagement zones which could be modified for future engagements and varied regional activities.
Retail Design
Wayfinding
Customer Experience
Brand Development
REI North Conway, NH, USA. This location served as the testing area for our new customer experience platform.